A LITTLE ABOUT ME

I’m thrilled to invite you to explore my work, skills, and professional experience, and get to know a bit more about me. A born go-getter. I give 100% to every new project I take on. It’s my firm belief that a good challenge is a great way to develop and improve, which is why I make a point of seeking out challenges in the professional realm as well as in my personal life. Take a moment to look around, and contact me directly to learn more.

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Work Experience

Executive Assistant| Modern Property Management

August 2017

We focus on property management, from listing to viewing appointments of a single property to applications and Leasing Documents. Creating addendums, and maintenance requests and coordinating with vendors. We also send notices, collect rent, and send owner statements, we prepare YTD statements and Cashflow reports for Taxation

Phone and Email Customer Support| Convergy Inc.

April 2014 - August 2017

Started as a Billing Support for a certain cable provider, and we tackled billing explanation and up-selling. I was cross-trained to handle support for a renowned shopping site. Was also trained to handle Email escalation Requests and pre-escalated cases via phone or email.

Customer Service Representative| Teletech

April 2013 - December 2013

Customer Service support for an Australian Telecom Company, discussing bills and basic troubleshooting for phones and devices provided by the company. Doing Up-selling for customers and retention offers.

Listener Care Representative| West Contact Service Inc.

January 2012 - Dec 2012

A combination of technical and customer service representatives for a Satellite Radio provider. Doing new device activation, troubleshooting, and up-selling for better service and satisfaction. Adding information to customers' profiles and guiding customers on how to use the product.

Reservation Specialist and Technical Support Representative| Alorica Inc.

November 2010 - January 2012

Started as a reservation specialist for an Airline company in the US that process the booking of flights, rescheduling, cancellation, seat reservations, and Upgrades. Assisted Customers with their flight concerns and Airport directions. Then was trained as a Technical Support Specialist for an Internet provider in the Us. Processing Dispatch, doing troubleshooting, and first-time activation.

Home: Experience

Home: Skills

Microsoft office Excel

Advance level on adding entry and formulas on Excel worksheet. Organized and accurate to a 100% efficiency.

Bookkeeping

File organization, payment recording and payout. Collate billing information for reconciliation and Owners record for rental purposes.

Appfolio

From adding a Property to Marketing and filter prospect to become a tenant then to property management, generating work order etc. I have excellent knowledge about this tool that I can do task fast and accurate. Can even discuss billing for tenant and Owner concerns.

Google Docs

Has an Advanced knowledge on Google Docs to spreadsheets and power point creation. Able to create unique design need to complete the task

Data Gathering| Research

Making comparable and collating prospects to know your standing on business. Analyzing data to generate plan and strategies for business success.

Appointment Setting

Generating Leads and appointment to a prospected renter by contacting them via phone and getting a genuine appointment to them.

"I know someone will always be better in terms of skills, but I take pride in having a positive working attitude. Being you is important, and good character is a must. Skills can be learned, talents can be practiced but the character of a person is difficult to alter. "

It's Just Me,

Rome

(Not A well Known Person:)

Home: Quote

About Rommir Balanta

Living and working in Dagupan City Philippines, I have had the opportunity to learn so much in my field. I have been trained by a number of industry professionals, which means I’ve had many different experiences that have built me into the skilled professional I am today. Now, I’m looking for new challenges and hope to venture even further down my chosen career path, learning as I go. Find out more about me by getting in touch.

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